I’m a big believer that if we get great products and customer service from a company then we should shout it out so that everyone else can experience the same. This way everyone’s a winner; the company for getting more business and us for benefiting from what they have to offer.
This morning I woke to a number of emails from folks saying that they couldn’t view my blog…
Anyway, having counted to 10, taken several deep breaths and recovered the ability to walk unaided I checked it out and sure enough all I got was the spinning wheel of death and the eventual ‘time out’ with the error message above.
So…What to do?
I use GoDaddy to host my blog and take care of all the technical stuff so seeing as we’re now in the year 2011 and social media is dominating the web I posted a message up on my Twitter account addressed to GoDaddy asking them if there was a problem and if so could they resolve it.
Within minutes they responded saying they would look into it and in no time the blog was back up and running; now that’s what I call service!
‘Stuff’ just happens
In this digital world where we are now so reliant on everything working, no matter how ‘challenging’ it may be we do just have to accept that ‘stuff’ happens; things from time to time play up. Now don’t for one minute think I remained completely calm; in fact despite being fairly good at speaking both french and german I did become rather fluent for a few minutes in a language I didn’t recognise but now normality has been restored thanks to the excellent customer service of GoDaddy.
So who do you use to host your website? Come to mention it…are there any companies/service providers you’re currently using that makes your business/photography life easier? If so, feel free to share them in the comments section below so that we can all take a look, push some business their way and benefit ourselves too.
ps> Thanks to everyone who gave me the ‘heads up’ by emailed this morning.